At Your Service Agent

Job details

• Property: The Westin Saraya Aqaba Resort & Spa.
• Work location: Aqaba, Jordan.
• Schedule: full-time.
• Employer publication date: 2026-09-14.
• Advertised closing date: 2026-10-12.

Responsibilities

• Handle enquiries and requests by telephone, email, chat and mobile channels, keeping messages accurate.
• Run the switchboard, route calls and arrange wake-ups; log issues electronically, coordinate the relevant department and confirm resolution with the guest.
• Explain room features, facilities and local attractions. Work may include room-service ordering, menu guidance and POS records.
• Help guests use internet access and in-room entertainment.

Qualifications and experience

• High school or equivalent preferred. No related experience required.
• Supervisory experience is not required.
• No licence or professional certification is specified.

Working standards

• Follow company policies and safety/quality standards with professional dress, presentation and communication.
• Protect confidential information, hotel assets and guest/colleague privacy.
• Anticipate guest needs and assist people with disabilities.
• Collaborate respectfully across teams, respond to colleague concerns and support shared goals.
• Carry out other reasonable duties assigned by the supervisor.

Physical and practical requirements

• Lift, carry, push, pull and move loads up to 10 lb without assistance.
• Prolonged standing, sitting or walking, potentially throughout a shift.
• Read and visually check information, including small print where specified.

Marriott states its commitment to equal opportunity, nondiscrimination and a diverse workforce.

How to apply

Open the official employer vacancy and select Apply to complete the employer application.