Quality and Training Supervisor – Concentrix Irbid

Concentrix seeks a Quality and Training Supervisor in Irbid with 5+years in contact centres and 3+in quality assurance. Applications close 17 October.

Role and location

• Full-time position in Irbid Development Zone, Building 5, requisition R 1754124, supporting customer experience and content moderation. Availability across all weekdays and relocation to the Irbid site are required.

Responsibilities

• Lead quality assurance and training to improve moderation standards, learning programmes and operational performance.
• Oversee quality frameworks, coach teams and design training aligned with client expectations and operating objectives.
• Use data and KPIs to identify gaps, improve CSAT and consistency and balance quality rigor with efficiency in a high-volume, policy-driven environment.

Requirements and application

• Relevant bachelor’s degree, at least five years of contact-centre experience and three years in quality/assurance.
• Demonstrated quality/training management, team and performance leadership, data analysis and process/operational improvement.
• Coaching, supervision, communication, stakeholder management and knowledge of compliance, standards and documentation. No language requirement or salary is specified.
• Apply through Concentrix before 17 October 2026.