Content Moderator Advisor (Bilingual: Italian/English) - Amman

Concentrix seeks an Italian-speaking Content Moderator in Amman with B1 English. Full-time office work with rotating shifts. Apply through the employer.

Responsibilities

• Review online content against relevant policies and procedures, ensure correct categorisation and identify prohibited material.
• Review accounts flagged for potentially sensitive content and check for policy violations.
• Examine images, videos, accounts and text under policies and regulatory requirements, including daily exposure to highly sensitive and explicit content.
• Escalate client-policy violations through internal tools when necessary and maintain quality in every case.
• Meet monthly KPIs, including productivity, within the daily workflow.

Qualifications

• Zero to two years of relevant experience, preferably in customer service or a call centre.
• A bachelor’s degree or diploma in a related field.
• B1 English and fluent written and spoken Italian.
• Basic Microsoft Office knowledge and familiarity with customer-service platforms and tools.

Working conditions and benefits

• Full-time office-based work at Abdali Mall Building, Suliman Al Nabulsi Street, Abdali Boulevard, Amman.
• Shift-based work, including weekends and public holidays.
• Paid training and coaching, partner discounts, vouchers and offers, with additional benefits depending on the role.
• A workplace that encourages shared learning and skills development. Apply through the Concentrix recruitment portal.