Contact Center Agent

Bank of Jordan is recruiting an on-site Contact Center Agent in Amman. Fresh graduates are welcome; applicants need a bachelor’s degree in Business Administration, Banking, Finance or a related field.

Answer customer calls professionally, explain bank products, services and channels, and resolve complaints promptly. Assist with debit/credit-card activation, blocking, replacement, transaction questions and disputes.

Support BOJ Mobile, internet banking and other digital channels, coordinate requests with internal teams, cross-sell and refer sales opportunities, and guide customers toward digital/self-service banking. Support campaigns and product launches while following bank procedures and service-quality standards.

Requirements include good English, computer and multi-system skills, strong communication and interpersonal abilities, customer focus, problem-solving, persuasion, negotiation and teamwork. Applicants must handle pressure and varied customer needs professionally.

Apply through the linked official Bank of Jordan portal. The source does not state contract type, working hours, numeric pay or a closing date.