Customer Service Representative (Bilingual: Italian/English) - Amman

Concentrix is hiring an Italian/English Customer Service Representative in Amman. Full-time work; three to six months of relevant experience preferred.

Responsibilities

• Support customers and resolve routine product or service issues through inbound calls, outbound calls or online channels according to client requirements.
• Meet contractual service KPIs, clarify customer needs and use questioning, decision-support tools and resources to resolve enquiries.
• Listen attentively, demonstrate empathy and build rapport, greeting customers politely and professionally under agreed procedures.
• Maintain product and service knowledge, prepare accurate account records and track, document and retrieve information in the call-tracking database.
• Join activities that improve customer satisfaction and business performance and offer additional products or services.
• Answer enquiries using published materials, other sources or more experienced staff when appropriate.

Qualifications and skills

• A bachelor’s degree or diploma in a related field; three to six months of relevant experience is preferred.
• Proficiency in Italian and English and effective spoken and written communication.
• Strong computer-navigation and PC skills, courtesy and a clear customer-service orientation.
• Dependability, attention to detail, multitasking and the ability to adapt quickly to change.
• Tolerance for repetitive work in a fast-paced, high-production environment and the ability to work independently and in a team.
• Patience and a pleasant, professional manner throughout customer interactions, with availability for rotating shifts when needed.
• Additional skills or experience may depend on the location or programme.

Role framework and application

• An entry-level role involving routine tasks, clear procedures and close supervision while developing familiarity with client terminology and operating standards.
• Full-time work at Abdali Mall Building, Suliman Al Nabulsi Street, Abdali Boulevard, Amman.
• Concentrix is an equal-opportunity employer. The description outlines the general nature of the work rather than every possible responsibility.
• Apply through the Concentrix job page.