Manager, Payroll and HR Analytics, P-4

Lead UNRWA payroll, people analytics and HR automation in Amman. Advanced qualification, project certification and supervisory experience; one-year renewable contract.

Position and contract

• P-4 Manager, Payroll and HR Analytics at UNRWA Headquarters in Amman, reporting to the Chief of the HR Operational Services Division.
• One-year contract with possible extension. UNRWA serves Palestine refugees across five fields and employs over 25,000 staff and complementary personnel.

Responsibilities

• Lead agency-wide payroll and posting operations for accuracy, timeliness and policy/statutory compliance; oversee Provident Fund account monitoring and annual distribution, internal controls and payroll system/process improvements.
• Guide HQ and field teams on system use, compliance and risk mitigation, safeguarding payroll integrity and reliability.
• Lead people analytics, compliance monitoring, dashboards and ad hoc analysis; deliver evidence-based recommendations, statistical models and risk/cost assessments, and coordinate internal/external audit responses.
• Manage HR digitisation, automation and service-efficiency projects aligned with departmental priorities and organisational strategy; champion continuous improvement and innovation.
• Strengthen HQ/field communication and partnerships, train HR business partners and obtain service feedback through surveys, consultations and roundtables.
• Coordinate gender and disability initiatives; maintain the Gender Parity Dashboard and reporting toward 2028 targets, support Gender Work Plan compliance and inclusive HR processes.
• Advise senior management on HR systems, analytics and automation-policy integration, and contribute to policy, operating procedures and change-management frameworks.

Essential qualifications

• Accredited master’s or equivalent in public/business administration, human resources management or a related discipline, and professional project-management certification.
• A first university degree plus additional qualifying experience may substitute for the advanced degree. Experience alone, or formal qualifications without relevant experience, is not an acceptable combination.
• At least seven years of progressively responsible relevant HR-management experience, including three years at supervisory level in a large international, governmental or commercial organisation involving payroll, HR automation and innovation.
• Unless already serving as international staff in the UN Common System, at least two continuous years of relevant international experience outside UNRWA and outside every country of nationality, citizenship, passport or national identity number.
• English at UN Level III in reading, writing, listening and speaking.

Desirable criteria and competencies

• Detailed UN/UNRWA regulation, rule and directive knowledge and their sources; Middle East experience and cultural knowledge.
• Experience with R, SPSS, SAS or similar statistical software, and monitoring/evaluation certification.
• Integrity, professionalism, respect for diversity, communication, teamwork and results; technical expertise, analysis, planning, organising and effective partnerships.
• Assessment may include an exercise followed by a competency-based interview.

Application

• Submit in English only through Inspira before 6:59 AM Jordan time on 19 October 2026, corresponding to 11:59 PM New York time on 18 October.
• Fully complete the personal/history profile, all required experience tabs and university qualifications. UNRWA personnel must add contract type and grade. Incomplete and late applications are not considered.
• Fully disclose current paid or unpaid outside activities: employment, contracting/consultancy, boards or expert groups, lobbying, speaking/writing, teaching, conferences, training, media, volunteering, political activity/elections, fundraising/donations outside UNRWA, business ownership and work for public, private, charitable or UNRWA partner/vendor entities.
• Disclosure does not automatically exclude an applicant; inaccurate or incomplete information can cause disqualification or termination. Submitted applications cannot be revised. Only shortlisted applicants are contacted.

Verification, inclusion and conduct

• Recommended and rostered candidates undergo rigorous credentials, employment and reference checks, ClearCheck/INTERPOL checks and non-conviction certification where available. Additional information may be requested; applying acknowledges consent to verification.
• Zero tolerance for sexual exploitation/abuse, harassment, racism, discrimination, abuse of authority and related misconduct. UN sanctions listings and databases of staff separated for misconduct or during pending investigations disqualify candidates. Investigation/misconduct information may be shared with UN agencies and past/prospective employers.
• Women and under-represented groups are encouraged to apply; qualified applicants with disabilities are welcome and may request reasonable accommodation. A roster for this or similar future posts may be established.
• Staff must uphold efficiency, competence, neutrality, impartiality, integrity, human rights, diversity and non-violent conflict resolution. Human-rights/humanitarian-law violations or sexual misconduct, including reasonable grounds to believe involvement, preclude employment; crimes beyond minor traffic offences may also preclude consideration.
• Staff are subject to the Commissioner-General’s authority and reassignment, with selection based on qualifications and organisational needs and due regard to geographic diversity.
• UNRWA is non-smoking. No fees or money are requested during recruitment, interviews, processing, training or onboarding, and recruitment does not seek bank-account details.