Business Operations Coordinator

Role

• Coordinate operational and commercial support across the customer lifecycle, including collections, commercial records, bank guarantees, performance bonds, invoicing readiness and customer administration. Work with business development, operations, project management, accounting, customers and banks to meet contractual commitments and collect payments on time.

Responsibilities

• Track customer payment schedules and outstanding receivables, coordinating invoices, payment updates, purchase orders and supporting documentation.
• Reconcile payments with accounting, resolve billing differences, prepare receivables-aging reports and escalate collection risks when necessary.
• Coordinate teams to meet contract milestones and complete invoicing and collection requirements.
• Produce reports and dashboards for collections, receivables, bank guarantees, contractual commitments and operational KPIs.
• Follow internal policies, contractual duties and company procedures while maintaining confidentiality.
• Develop collection plans for overdue accounts; investigate delayed or withheld payments and identify recurring causes.
• Alert the relevant project manager, accounting contact or account manager early to discrepancies between contract milestones, invoicing and collections.

Qualifications and experience

• A bachelor's degree in business administration, finance, accounting, banking, economics or a related discipline. One to three years in business operations, commercial support, finance operations, collections, contract administration or similar work.
• Experience coordinating project delivery, finance and sales/account-management teams in a B2B or project-based environment.
• Experience with customer collections, accounts receivable, purchase orders and invoicing, as well as commercial contracts, documentation, bank guarantees and performance bonds.
• Software, technology or fintech experience is preferred.

Skills

• Proficiency in Microsoft Office, especially Excel; ERP and CRM knowledge is advantageous.
• Organization and coordination across competing priorities and deadlines, with strong communication, negotiation, follow-up and relationship skills.
• Accuracy, analytical and reporting ability, a customer focus and problem solving.
• Proficiency in spoken and written Arabic and English.

Location and application

• On-site in Amman, Jordan. Apply through ProgressSoft’s official application form with a resume and the requested information.