Implementation Project Manager – Unifonic

Unifonic seeks an on-site Implementation Project Manager in Amman to manage AI deployments, delivery governance, scope, risks and client outcomes.

Role

• A full-time, on-site Amman role in Unifonic’s Professional Services team. Own delivery health across a concurrent portfolio of agentic AI deployments and protect customer time-to-value.

Delivery and governance

• Run weekly client implementation reviews and daily squad standups, with monthly executive governance involving decision-makers on both sides.
• Protect the MVP with clear acceptance criteria and change control so scope expansion does not derail the targeted three-month deployment period.
• Maintain a live issue and risk log, clarify delivery limitations, escalate blockers and decisions early and provide transparent reporting and dashboards.
• Balance portfolio priorities and coordinate FDE engineers, Sestek Professional Services, Product and Commercial teams for consistent handovers.
• Turn repeatable delivery patterns, templates and governance routines into reusable assets and improve them continually.

Requirements

• Proven delivery/project management of complex multi-system implementations; AI, integration or CX/contact-centre experience is a strong advantage.
• Strong scope discipline, change control, portfolio ownership, meeting cadence and communication with client teams and executives. PMP or equivalent is beneficial rather than mandatory.
• Practical L4 AI proficiency spanning platforms, agent orchestration, prompting, RAG, voice AI, APIs and conversational channels.
• Ability to work with governance, guardrails, human review and Saudi regulatory contexts, alongside project tools such as Jira, Confluence and Asana.
• Analytical thinking, accountability, teamwork, adaptability, mentorship, resilience and attention to quality. No fixed experience duration or academic degree is specified.

Stated benefits

• Competitive salary and bonus without a published amount, and an employee share scheme.
• Thirty holiday days after the first anniversary, a birthday day off, paid new-parent leave and up to 25 work-from-anywhere days annually.
• Apply through Unifonic’s original page. Amman is the duty location despite references to Saudi compliance in project delivery.