Enterprise Technology and Shared Services – Assistant Manager / Manager

Lead enterprise technology and shared-services improvement with EY in Amman. Six or more years of relevant experience and extended client-site travel required.

Work location

Amman, Jordan.

Role and assignment arrangements

• Lead an enterprise technology and shared-services workstream within a client-facing Strategic Operations Office in EY Business Consulting.
• Assess capabilities and coordinate improvements across enterprise applications, ERP, supply-chain systems, data, digital platforms and service delivery. Connect technology, data, governance and operating models to improve corporate support functions.
• The role involves a secondment-style assignment, frequent travel and extended stays at client sites.

Responsibilities

• Set workstream objectives, deliverables, milestones, governance and stakeholder responsibilities.
• Assess technology and operations across enterprise and back-office functions and identify improvements to processes, systems, data, governance and services.
• Support digital strategy, technology enablement, shared services and business-process improvement. Translate operational needs into requirements, priorities, roadmaps and implementation activities.
• Evaluate ERP, supply-chain, data, reporting, workflow, automation and other enterprise platforms.
• Improve shared-services operating models, service catalogues, governance, performance measures and service-management processes.
• Support enterprise data management, reporting, governance, analytics and decision-making.
• Assess IT operating models, technology governance, service management, architecture, security and delivery dependencies.
• Prepare analyses, decision papers, roadmaps, status reports, dashboards, governance materials and leadership presentations.
• Manage workstream risks, issues, dependencies, decisions and actions, escalating matters requiring leadership direction.
• Facilitate workshops with corporate, technology, data and risk teams and senior stakeholders, and improve Strategic Operations Office methods and delivery practices.

Required qualifications

• A bachelor’s degree in IT, computer science, information systems, engineering, business administration, finance, supply chain or a related field.
• At least six years in enterprise technology, shared services, digital transformation, technology enablement, process improvement, consulting or a related area.
• Experience with enterprise technology and back-office functions, including ERP, supply-chain systems, enterprise applications, data and digital platforms.
• Understanding of shared-services models, corporate support functions, digital strategy and transformation, enterprise data, reporting and governance.
• Knowledge of IT operating models, technology governance and service-management principles.
• Experience working with business and technology stakeholders to improve processes, systems and services, and leading or coordinating a workstream and leadership updates.
• Strong analysis, problem-solving, facilitation, stakeholder management, communication and presentation.
• Proficiency in Excel and PowerPoint; enterprise reporting, workflow and visualization tools are preferred.
• Excellent written and spoken English and willingness to travel frequently for extended client-site assignments.

Preferred experience

• Finance, Procurement, HR, Supply Chain or other shared-service functions.
• SAP, Oracle, Microsoft Dynamics or comparable enterprise platforms; data governance, analytics, automation, cybersecurity, AI or digital transformation.
• Utilities, infrastructure, government or large asset-intensive organizations.
• A Strategic Operations Office, transformation office, shared-services function, enterprise PMO or similar governance and delivery setting.
• Consulting, professional services or secondment-style assignments, and Arabic language capability.

Working style and development

• Sound judgment, strong problem-solving and leadership, the ability to connect business and technology, trusted stakeholder relationships and disciplined delivery under competing priorities.
• EY offers professional development and an inclusive, globally connected environment. Apply through its official portal and request disability-related recruitment adjustments early if needed.