Customer Success Executive

About the role

Aramex opportunity in Amman, Jordan, requisition 8632.

Responsibilities

Serve as the customer contact for express/ecommerce shipments, tracking delays and managing the shipment lifecycle across internal and external stakeholders.

Proactively update customers on status, exceptions and incident resolution. Handle inquiries and complaints directly or assign actions, maintaining agreed KPIs and service levels.

Support claims notification and document collection before referral to claims specialists. Coordinate with pricing and billing for seamless transactions and lasting customer relationships.

Qualifications and skills

A bachelor’s degree in business or another field and two to four years of express/ecommerce customer service, with good express-product knowledge.

Strong Word, Excel and PowerPoint skills, practical transport-management-system knowledge and excellent English. The role needs calm problem handling, attention to detail, communication, adaptability, teamwork and time management.

Application

Open the Aramex vacancy and choose Apply now, then sign into or create the company applicant account.