CRM Executive

About the role

Aramex opportunity in Amman, Jordan, requisition 8633.

Responsibilities

Maintain accurate CRM data and analyse customer trends, preferences and engagement opportunities. Develop retention and loyalty approaches that reduce churn.

Align activities with sales, marketing and service teams; support campaign segmentation and targeting. Monitor interactions and feedback, address emerging issues and report CRM, customer and campaign performance through dashboards.

Train and support CRM users, improve processes and maintain service knowledge. Resolve account inquiries with follow-up and contribute insights to cross-functional customer-experience initiatives.

Qualifications and skills

At least five to six years in CRM, customer service or marketing, preferably logistics/ecommerce. A relevant business, logistics or marketing bachelor’s degree is preferred.

Salesforce/HubSpot or comparable CRM experience is highly desirable. Required strengths include analysis, problem-solving, audience/business understanding, communication, collaboration, multitasking, customer focus and time management.

Application

Open the Aramex vacancy and choose Apply now, then sign into or create the company applicant account.