Customer Service and Maintenance Coordinator

Ata Rabah is recruiting a Customer Service and Maintenance Coordinator to manage service requests from the first enquiry through resolution. The role keeps customers, technicians and internal teams informed and organises maintenance appointments.

Responsibilities

• Answer customer calls and enquiries courteously and professionally, handling complaints with a focus on a positive service experience.
• Record maintenance requests, reported faults and service requirements accurately. Keep complete complaint, appointment, visit and follow-up records.
• Schedule maintenance visits around customer needs and request priorities, and communicate appointments, technician visits and service updates.
• Track reported issues through timely resolution and coordinate between customers, maintenance technicians and relevant departments.
• Prioritise urgent requests and escalate critical faults appropriately. Handle a high volume of calls and service requests without losing accuracy or professionalism.
• Contact customers after service visits to confirm that the problem has been addressed and that they are satisfied.

Qualifications and skills

• A bachelor’s degree or diploma in Business Administration, Customer Service or a related discipline.
• Previous experience in customer service, a call centre, maintenance coordination or a similar position is preferred.
• Good communication and interpersonal skills, professional complaint handling, patience, flexibility and practical problem-solving.
• Strong organisation, scheduling, follow-up and prioritisation, with the ability to manage several requests under pressure in a fast-paced environment.
• Good computer skills, including Microsoft Office and relevant systems, supported by accurate data entry and documentation.
• Effective teamwork and coordination with technical and maintenance staff, a positive attitude and commitment to customer satisfaction.
• A good command of English is preferred.

Location and application

• Full-time, on-site work at Khalda Circle in Amman, Jordan. Working hours are 8:00 AM–5:00 PM, six days per week.
• Send your CV to omar@atarabah.com using the email application button. The company website also provides a direct application form.