Guest Relations Coordinator – Abdali Boulevard Hotel

Abdali Boulevard Hotel seeks an Amman Guest Relations Coordinator with hospitality experience and English to personalise service and follow up requests.

Opportunity

• Guest Relations role at Abdali Boulevard Hotel on Rafiq Al Hariri Avenue, Abdali, Amman, job 169618, supporting the guest journey before arrival, during the stay and after departure.

Responsibilities

• Send pre-arrival and post-departure emails and inspect rooms daily for readiness and quality.
• Provide personal welcomes, especially for VIPs and loyalty members, make courtesy calls and develop professional guest relationships.
• Handle feedback and special requests proactively and coordinate departments on amenities, welcome letters and special-occasion arrangements.
• Monitor satisfaction scores and online reviews, respond appropriately and promote loyalty-programme enrolment.
• Recommend hotel services, Abdali Boulevard and local attractions/events, maintain accurate guest-profile notes and follow up requests.

Requirements and application

• Previous Guest Relations, Front Office or comparable hospitality experience, with communication, interpersonal, problem-solving, follow-up and cross-department teamwork skills.
• A warm, confident and professional service approach and English proficiency; Arabic is advantageous. Hotel/local knowledge and familiarity with loyalty and satisfaction platforms are beneficial.
• Flexibility for shifts, weekends and holidays. No degree, fixed experience duration or salary is specified.
• The deadline is midnight at the start of 30 November 2026 in Amman; complete the application before the end of 29 November.