Customer Service Representative – Turkish/English

Join Concentrix in Amman to support customers in Turkish and English, resolve enquiries and maintain accurate service records.

Responsibilities

• Handle inbound or outbound calls and online customer contacts according to the programme, resolving routine product and service issues.
• Clarify requirements with appropriate questions and decision-support resources, listen with empathy and build professional rapport.
• Welcome customers using agreed procedures and maintain practical knowledge of client products and services.
• Record account notes and call details accurately, retrieve information and use published guidance, secondary sources or senior colleagues to answer enquiries.
• Meet contractual service KPIs, join customer-satisfaction improvements and offer additional products or services.

Qualifications and skills

• A bachelor’s degree or diploma in a related field, with proficient or bilingual Turkish and English.
• Confident computer use, written and verbal communication, accuracy, reliability and a strong customer-service attitude.
• Ability to multitask, adapt quickly and handle repetitive work in a busy operation, independently and within a team.
• Patience and a professional tone in every interaction, with flexibility for rotating shifts. Programme-specific skills may also be required.
• Three to six months of relevant experience is preferred.

Workplace and application

• Full-time role at Abdali Mall Building, Suliman Al Nabulsi Street, Abdali Boulevard, Amman.
• An entry-level operational framework uses clear procedures and close supervision while product and operating knowledge develops.
• Apply through the official Concentrix vacancy. The advert does not specify a salary amount.