Customer Service Representative – Arabic/English - Irbid

Concentrix hires Arabic/English customer service staff in Irbid with full-time indefinite contracts, paid training and bonus opportunities.

Customer-service responsibilities

• Understand customer requests and expectations, adapting responses to each situation through voice, email, chat and social channels.
• Deliver a consistent experience across channels while learning the software and technical skills used to support client brands.

Qualifications

• A bachelor’s degree or diploma in a related discipline and proficiency in Arabic and English; advanced English is required.
• A proactive, self-motivated and solutions-focused approach, plus flexibility for rotating and weekend shifts.
• Customer service or sales experience and helpdesk-system knowledge are advantages.
• Applicants must be legally entitled to work in Jordan. The employer encourages suitable candidates to apply even if they lack some preferred strengths.

Contract, location and benefits

• Irbid Development Zone, Building 4.
• Full-time onsite work under an indefinite contract, with a competitive salary and performance-bonus opportunities. No monetary amount is specified.
• Fully paid company and project training, career development, digital courses and free learning and leadership programmes.

Application

• Complete your application through the exact official Concentrix vacancy.