Airport Supervisor – AMM, Al Maqar for Tourism and Travel

Al Maqar for Tourism and Travel seeks an Amman Airport Supervisor with 3–5 aviation years, including two supervisory years, and ground-operations training.

Position

• Full-time Amman Ground Operations role, job 18154. The Air Arabia group page displays the Cozmo brand and identifies Al Maqar for Tourism and Travel as the hiring organisation. Assist the Airport Manager and deputise during absence.

Responsibilities

• Monitor safe, secure and punctual station operations, oversee briefings, ramp and check-in activities and report deviations and delays.
• Coordinate with Flight Operations and Maintenance Control on AOG events, emergencies, technical disruptions and recovery; report incidents and dangerous-goods events to authorities and headquarters.
• Guide handling agents through complex situations, communicate operating notices and enforce procedures and regulations; review GHA/GSA service agreements, performance and payments.
• Analyse delay, performance and customer-service reports, trace missing baggage, investigate complaints and prepare operational reports.
• Support quality/safety/security audits and finding closure and monitor collections for excess baggage, seats and other airport services while supporting targets.

Qualifications and training

• Bachelor’s degree in management/administration or equivalent, or a relevant diploma with suitable experience. Three to five years in aviation/passenger or ground handling, including at least two years supervising an arrival/departure station team; low-cost airline experience is beneficial.
• Airport safety/security, IATA Dangerous Goods Regulations, Passenger Handling and Ground Operations Procedures training/certification are mandatory. Cost-control, compliance and quality qualifications add value.
• Proficiency in passenger handling systems, DCS, Microsoft Office and internet tools, with very good Arabic and English and effective report writing.
• Knowledge of aviation/handling rules, SLAs and audit practices and experience in one or more of passenger handling, cargo, ramp, dispatch, DGR or load control; strong judgement, time management, composure and attention to detail. No salary or deadline is disclosed.