Process Reengineering and Procedures Clerk

Help Bank of Jordan make operational procedures clearer and more consistent. This position supports process documentation, approved changes and coordination across departments.

Responsibilities

• Develop and revise procedures for new products, operations, systems and projects on the supervisor’s instructions; record them in the Procedures Management System for review.
• Update proposed or approved workflows, create or revise forms and follow implementation of requested changes in the automated system.
• Explain new and amended procedures to employees and answer enquiries; resolve procedural comments and correspondence with the supervisor.
• Support strategic projects and operations centralization, coordinate stakeholders and join compliance/risk workshops to identify operational risks and controls.
• Serve as a designated primary or alternate business-continuity/emergency-team member and carry out crisis-impact reduction and service-recovery duties.

Required and preferred qualifications

• Bachelor’s in administrative/banking sciences or a related field and at least 2 years in similar work or banking operations.
• Knowledge of operating procedures and internal/external changes; good English, computer skills and ability to use different applications and systems.
• Accuracy, timely and efficient delivery, interpersonal communication and effective performance under pressure.

Application and workplace

Work location: Amman, Jordan. Employer posting date: 2026-09-24. Submit your application through the linked official employer vacancy page.