Night Supervisor

About the role

Night Supervisor - Mövenpick Hotel Amman at Mövenpick Hotel Amman, Amman, Jordan.

Employment: Permanent. Schedule: Full-Time. Original posting date: 2026-09-20.

Responsibilities

• Supervise the night team and front-office operations for safe, consistent service, balancing guest, colleague, administrative and operational needs.
• Complete end-of-day/night-audit procedures, balance accounts and investigate report discrepancies; control cash/card transactions and guest billing.
• Optimise room inventory/revenue on busy or sold-out nights, handle VIP/sensitive requests, resolve complaints and follow up feedback.
• Inspect guest/public/back-of-house areas; coordinate Security, Engineering, Housekeeping and F&B; respond to incidents/emergencies and ensure staff know evacuation, safety and hygiene procedures.
• Record incidents, complaints and action; provide a complete morning handover and daily front-office follow-up, report safety/maintenance concerns and perform other assigned work.

Qualifications and working requirements

• Diploma/bachelor’s in Hospitality Management, Tourism, Business Administration or a related field; front-office, guest-relations or hospitality-operations experience is preferred.
• Knowledge of front-office/night-audit/hotel systems and Microsoft Office; leadership, coaching, cash accuracy, communication, problem-solving and prioritisation under pressure.
• Fluent English, with other languages advantageous; prolonged standing/walking and flexible shifts, weekends and public holidays.

Application

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