Guest Relations Officer (Female)

About the role

Female Guest Relations Officer - Mövenpick Hotel Amman at Mövenpick Hotel Amman, Amman, Jordan.

Employment: Permanent. Schedule: Full-Time. Original posting date: 2026-08-13.

Responsibilities

• Welcome guests and assist arrival/departure/enquiries, resolve requests/complaints and coordinate departments with daily engagement and satisfaction follow-up.
• Recognise VIP/repeat/occasion guests, update profiles and coordinate room allocation, amenities, luggage, correspondence, meeting/escorting and in-room VIP check-in.
• Complete/log courtesy calls in front-office records or Opera, meet management’s daily quota and compile reports; support peak reception and hotel tours.
• Know facilities/hours, restaurant price ranges, room types/numbers/names/locations/amenities, rates, packages, loyalty programmes and promotions; promote services and upgrades.
• Apply telephone etiquette, enrol loyalty members and maintain certificates where relevant, upholding professionalism, ethics, policies, safety/sanitation and other assignments.

Qualifications and working requirements

• Diploma/bachelor’s in Hospitality Management, Tourism, Business Administration or related field; front-office, guest-relations or hospitality-operations experience is preferred.
• Communication, guest service, problem-solving, organisation, time management, professional presentation and composure while multitasking under pressure.
• Spoken and written English, computerised front-office knowledge and accurate cash handling are required, together with prolonged standing or walking and flexible shifts, weekends and holidays. This role is for female applicants.

Application

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