Automotive Service Branch Supervisor – Irbid

Markazia seeks a supervisor for its automotive service branch in Irbid. The role leads service advisers, technicians and workshop staff while improving efficiency, profitability, customer satisfaction, quality and safety.

Responsibilities

• Run daily branch operations and supervise the service and workshop teams. Allocate staff according to workload, productivity goals and operational needs.
• Review workshop productivity, efficiency and technician utilisation; track branch revenue, gross profit and operational KPIs against business targets.
• Maintain effective vehicle reception, repair, inspection and delivery processes. Monitor workmanship and reduce repeat repairs and rework.
• Resolve customer complaints promptly and coordinate with Parts and other departments to keep work and customer service moving smoothly.
• Enforce company policies, safety requirements and quality procedures. Address operational problems through corrective action and continuous improvement.
• Support customer retention, additional-service sales and growth of the service business.
• Hold team meetings and performance reviews, coach and develop staff, and analyse operating reports and improvement action plans.
• Keep the workshop clean, safe and organised.

Qualifications and capabilities

• A bachelor’s degree or diploma in Automotive Engineering, Mechanical Engineering, Business Administration or a related discipline.
• At least five years in automotive service operations, workshop management or aftersales, including at least two years supervising or leading staff in an automotive service environment.
• Strong knowledge of service processes, customer-service standards and workshop operations. Experience managing operational targets, productivity and branch performance is preferred; familiarity with dealer management systems and automotive service KPIs is an advantage.
• Team leadership, communication, customer service and complaint handling, supported by sound automotive technical knowledge, operational understanding, problem-solving and decision-making.
• Experience monitoring KPIs and managing performance; effective planning, organisation and time management, with commercial and financial awareness.
• The ability to handle pressure and competing priorities, negotiate and resolve conflict, and take a proactive approach to improvement.
• Microsoft Office proficiency, operational-report and data analysis, and strong coordination, follow-up and execution.
• Jordanian nationality is listed among the employer’s preferred-candidate attributes.

Location and application

• Irbid, Jordan; full-time employment. Published on 22 September 2026; applications close on 21 November 2026.
• Use the application button to open the original vacancy and begin the employer’s online application.