Learning & Development Manager

Job details

• Property: The Ritz-Carlton Amman.
• Work location: Amman, Jordan.
• Schedule: full-time.
• Employer publication date: 2026-09-30.
• Advertised closing date: 2026-10-15.

Responsibilities

• Align development with organizational values and business goals; assess needs with hotel leaders and design/deliver tailored and corporate product, service and leadership programmes.
• Promote learning opportunities, maintain ongoing guest-service training, coordinate trainers and observe service behaviour to provide feedback.
• Track enrolment, attendance, participant progress and concerns and assess technical/leadership skills with operational managers.
• Analyse guest feedback and satisfaction data, evaluate workplace transfer and training return, and incorporate adult-learning principles.
• Address performance gaps, adjust methods or retrain, connect programmes to business indicators and clear expectations, and discuss satisfaction improvements in departmental meetings.
• Contribute to training budgets, control spending against HR/property goals and use purchasing cards where appropriate.

Qualifications and experience

• Trainer certification and either a relevant two-year degree plus two years in HR, or a relevant bachelor’s degree with no experience required.
• The stated higher-education qualification must be from an accredited institution.

Marriott states its commitment to equal opportunity, nondiscrimination and a diverse workforce.

How to apply

Open the official employer vacancy and select Apply to complete the employer application.