Gateway Agent – DHL Jordan

DHL seeks a Gateway Agent in Amman for import/export operations, customs clearance and shipment support, requiring Arabic, English and customs knowledge.

Role

• Permanent full-time DHL Express operations position in Amman, reference AV-383854, reporting to the Gateway Supervisor. Tasks vary across shifts.

Responsibilities

• Handle daily import/export activity, inbound flight recovery/clearance and outbound export while meeting operating, safety and express-service standards.
• Update held-shipment clearance status daily in DHL applications and create network checkpoints using appropriate exception codes.
• Keep documents systematically organised and provide accurate advice on transit times, delays, customs paperwork, packing and accounting/sales enquiries.
• Own customer requests and delayed/missing-shipment traces through resolution and escalate recurring issues and delays according to network procedures.
• Coordinate with customers, the DHL network, air/ground operations, customer care, sales and accounts, support team KPIs and keep process/system knowledge current.

Requirements

• Sound educational background; service-industry knowledge is advantageous. Working knowledge of customs clearance and Word, Excel and PowerPoint.
• Good spoken/written Arabic and English, initiative, independent ownership, organisation, relationship building and teamwork.
• Ability to handle pressure and varied shifts while delivering prompt accurate service and following procedures. No specific qualification, experience duration or salary is stated.