Director of Operations and Support Services

A retail and distribution group in Amman seeks an Operations and Support Services Director with 12–15 years of experience.

Scope

• Report to the CEO and lead the operating and support-services platform across a multi-brand retail and distribution group.
• Oversee procurement, warehousing, logistics, facilities, maintenance, government relations, HR and IT to improve productivity, cost efficiency and business continuity.

Responsibilities

• Design and standardize processes, remove waste and improve execution; prepare operating strategies, budgets and CAPEX recommendations for CEO approval.
• Strengthen non-merchandise procurement, warehouse efficiency, inventory movement, customs clearance, distribution and e-commerce fulfillment.
• Lead strategic sourcing, supplier negotiations and contract management.
• Keep stores and facilities ready through preventive and corrective maintenance, with timely commercial registrations, municipal licensing and regulatory compliance.
• Ensure secure, reliable and economical IT infrastructure and POS/ERP operations; control uptime, incident response, cybersecurity metrics and system changes.
• Lead workforce planning, recruitment, performance cycles and employee relations under approved compensation and organization policies, including initial grievances and disciplinary processes.
• Maintain the operational risk register and test business continuity, IT disaster recovery and health and safety arrangements.
• Manage Operations, HR and IT managers; chair weekly operational-excellence reviews covering delays, resources and group scorecards.
• Present monthly executive operating reviews and quarterly risk and capability assessments.

Qualifications

• 12–15 years of progressive operations experience, including at least five years in senior retail or distribution leadership covering supply chain, facilities and procurement; GCC experience is strongly preferred.
• Bachelor’s degree in business, engineering, supply chain or a related field; an MBA is strongly preferred.
• Demonstrated oversight of non-merchandise purchasing, logistics, HR administration and operational IT support.
• Expertise in process design, operational excellence, cost control, governance, risk and continuity, with service-minded leadership supporting growth.
• Native-level Arabic and fluent English; based in or willing to relocate to Amman, including candidates returning or relocating from the GCC.

Details

• Five working days. Advertised basic salary up to JOD 3,500; payment frequency is not specified. Reference SJOR-155.
• The end employer is unnamed. Originally posted 22 September 2026, with no stated closing date. Apply through the original vacancy form.