Customer Service Representative - English

WUDUH seeks an English-speaking Customer Service Representative for onsite night shifts in Amman; students and fresh graduates are welcome.

Responsibilities

• Answer telephone and email enquiries, follow up requests, resolve service/programme issues and escalate cases appropriately.
• Listen patiently and empathetically, explaining features, policies and self-service resources clearly.
• Learn service modules, attend team huddles and maintain accurate customer records in company systems.
• Follow company procedures, compliance rules and schedules while prioritising urgent tasks.

Requirements

• Fluent written and spoken English; a diploma in business, communications or a related discipline, with a bachelor’s degree an advantage.
• Students and fresh graduates are encouraged; less than one year of call-centre experience is preferred.
• Basic CRM and customer-support tools, problem-solving and de-escalation skills, attention to detail and reliable follow-up.
• Initiative, teamwork, clear communication and active listening in a fast-paced environment.

Terms and benefits

• Full-time onsite work in Amman, Monday to Friday on night shifts, with a sixth day when required.
• Health insurance, competitive pay without a disclosed amount, a central office, food/beverage and wellness discounts, learning opportunities and an inclusive workplace.

Application

• The original advert was posted on 11 September 2026 with no stated deadline. Apply through the original careers page.