Solution Engineer, Specialist – Airport Technology and Pre-Sales

Design SITA airport solutions and support MEA pre-sales from Amman. Four to five years’ relevant experience, systems-integration expertise and technical qualifications required.

Role and team

• Design and position SITA Airports solutions across the Middle East and Africa, supporting digital transformation and operational excellence with innovative, scalable and resilient airport technology that improves passenger experience.
• Report to the Solution Engineering Director within SITA Airports Solutions. Work with Sales, Product, Architecture and Delivery to develop pre-sales proposals aligned with industry standards and SITA architecture.
• This regular, full-time position is in Amman. The portfolio spans passenger processing, biometrics/digital identity, baggage management, airport operations and smart-airport initiatives.

Responsibilities

• Support solution design and positioning across MEA with Sales, Product, Architecture and Delivery.
• Lead and support pre-sales qualification, solution shaping, proposals, workshops and RFP/RFI/RFQ responses.
• Translate airport operating requirements into robust, scalable solutions using SITA’s portfolio across passenger processing, biometrics, digital identity, baggage, airport operations and smart airports.
• Engage customers through technical workshops, solution presentations and demonstrations to develop opportunities.
• Define integration across airport, airline, cloud, infrastructure, network, API and third-party systems.
• Meet round-the-clock operational needs through resilience, availability, scalability and maintainability.
• Identify technical risks, dependencies and compliance requirements during design and proposal preparation.
• Align designs with ICAO, IATA and ACI standards/regulations and SITA architectural principles. Follow developments in biometrics, digital identity, automation, cloud and AI-supported airport operations.

Experience and qualifications

• Four to five years in IT, aviation/air-transport technology, airport systems or solution engineering/pre-sales.
• A bachelor’s degree in Engineering, Computer Science, Information Technology, Telecommunications or equivalent.
• Relevant certifications, for example TOGAF, AWS/Azure/GCP cloud, virtualisation/infrastructure such as VMware, or cybersecurity such as Security+ and foundation-level CISSP awareness. These are examples of relevant certification areas, not a requirement to hold every listed certificate.
• Strong systems-integration, API, multi-vendor and enterprise IT understanding. Substantial airport or aviation exposure is highly preferred.
• Solid knowledge of passenger processing, biometrics, baggage systems, airport operations and integration platforms.
• Customer-facing pre-sales experience covering workshops, proposals and RFP/RFI responses; analytical, structured problem solving, collaboration and adaptability.

Desirable experience

• Airport, airline, aviation or large-scale mission-critical operating environments.
• Familiarity with ICAO, IATA and ACI industry frameworks and standards.
• Understanding of airport digital-transformation programmes, smart-airport initiatives or passenger-experience modernisation.

Benefits and working environment

• Up to two home-working days per week, subject to team needs, and flexibility in planning the working day.
• The Flex-Location programme allows up to 30 days a year working from anywhere in the world.
• An Employee Assistance Programme for employees and dependants operates around the clock throughout the year. Champion Health provides personalised wellbeing support.
• Professional learning, including LinkedIn Learning, and competitive benefits aligned with the local market and employment status.
• SITA is an equal opportunity employer with a diverse workforce. Its employment-equity programme encourages women, Indigenous people, visible minorities and people with disabilities to apply and self-identify.

Application

• Use the application button to open SITA’s official vacancy, then its Apply control to begin the employer’s recruitment process. No explicit application deadline is stated; apply while the employer accepts applications.