Multi-Property Reservation Agent – Amman Marriott

Amman Marriott seeks a full-time Multi-Property Reservation Agent for bookings, changes and cancellations; high-school education is preferred.

Role

• Full-time multi-property reservations opportunity based at Amman Marriott Hotel, job 26128489.

Responsibilities

• Process bookings, modifications and cancellations received by telephone, fax or mail; identify guest needs and verify room types, availability and rates.
• Explain guarantees, special-rate and cancellation rules, record special requests and answer accommodation, facility and service questions.
• Apply sales techniques to improve revenue and enter accurate reservation data, including correct codes/rates for complimentary rooms, employee discounts, agent rates and wholesale bookings.
• Escalate guest concerns appropriately, protect privacy, security, confidentiality and assets and maintain professional communication, inclusive guest service and teamwork.

Requirements and application

• High-school education or equivalent is preferred. No related/supervisory experience or licence is required.
• Handling items up to 10 pounds without assistance is part of the work. No salary or deadline is stated; apply through Marriott without recruitment fees.