Microsoft Help Desk Specialist

Provide hybrid Microsoft help-desk support in Amman, with evening hours, technical training and career development.

Responsibilities

• Monitor and support client systems remotely, resolving Microsoft 365, Windows, server, workstation, printer, network and vendor hardware/software issues.
• Maintain disaster recovery, networks, routers, firewalls and secure remote access; respond to remote monitoring alerts through service tickets.
• Document systems and communicate progress, changes and outages; work with the service coordinator and team to route and escalate requests.
• Record time and tickets promptly, complete training, follow processes, cover colleagues and on-call work, continue learning and protect confidential information.

Qualifications

• A bachelor’s degree or equivalent experience and training, excellent written/spoken English and active pursuit of advanced certificates such as MCSE or CCNA.
• Advanced operating system, business application, printing and network knowledge, including Windows servers/workstations, LAN/WAN and TCP/IP.
• Telephone, listening, communication, customer-service and diagnostic skills, appropriate use of support resources and fast, accurate ticket entry.
• Self-motivation, multitasking and adaptability in a fast-paced operation.

Schedule and benefits

• Two full-time hybrid entry-level vacancies in Amman, with Jordanian nationals residing in Jordan preferred. No travel is required.
• Monday–Friday, 4 pm–1 am local time, totalling 40–48 hours weekly, with emergency and on-call availability.
• Competitive unspecified pay, training, career development, a collaborative team, work-life balance and community volunteering. Employer identity is withheld; apply through Bayt.