Microsoft Cloud Support Engineer

Support Microsoft 365 and Azure clients from Amman, with evening hours, technical training and professional development.

Technical responsibilities

• Support a managed IT provider serving small and medium US businesses, administering Microsoft 365 users, mailboxes, licences, security, Exchange Online, SharePoint, OneDrive, Intune and Teams.
• Maintain Windows servers, workstations, printers and user devices; diagnose Azure, identity, authentication and access issues.
• Support backup and disaster recovery, LAN/WAN connectivity, routers, firewalls, security appliances and secure remote access.
• Handle remote monitoring and management alerts through service tickets; maintain system documentation and communicate incidents, changes and outages.

Service delivery and qualifications

• Provide prompt professional customer support, coordinate with colleagues and escalate complex incidents while retaining responsibility for resolution; record work, time and tickets accurately.
• Follow training and processes, protect confidential data, cover other technicians and join emergency on-call rotations while continuing professional learning.
• Strong practical Microsoft 365, Windows, Azure, business application and identity-management knowledge, plus networking, user devices, IT service management and ticketing tools.
• A BS/BA degree or equivalent practical experience and training; holding or pursuing Microsoft/network certifications such as MS-100/101 or MS-500.
• Excellent written and spoken English, diagnostic and organizational skills, clear communication with non-technical users, multitasking and self-motivation.

Schedule, benefits and application

• Two full-time, mid-career positions in Amman; Jordan residents are preferred.
• Typical hours are Monday–Friday, 4 pm–1 am local time, totalling 40–48 hours weekly, with availability for after-hours emergencies.
• The employer advertises competitive pay without an amount, professional training, career development, team support and work-life balance. Its identity is withheld.
• Apply through the vacancy’s native Bayt application process.