Microsoft 365 Administrator

Two hybrid Microsoft 365 Administrator vacancies in Amman, supporting users, security and networks during evening hours.

Administration and service delivery

• Administer Microsoft 365 accounts, mailboxes, licensing and security, including Exchange Online, SharePoint, OneDrive, Intune and Teams, for multiple US clients of a managed IT provider.
• Support Windows servers, workstations, user devices, identity, authentication, access and business applications.
• Maintain backups, disaster recovery, LAN/WAN connectivity, routers, firewalls and secure remote-access solutions.
• Respond to monitoring alerts and tickets, keep system records current and communicate incident progress, outages, changes and good practice to clients.
• Resolve requests promptly, coordinate and escalate with continued ownership, record time and work, cover colleagues and follow training, procedures and confidentiality requirements.

Requirements

• Strong practical Microsoft 365, Windows, business application and identity-management knowledge, including user provisioning and authentication.
• Networking and TCP/IP fundamentals, PCs, printers and mobile devices, plus IT service management and ticketing tools.
• Diagnostic, documentation, organizational and customer-service skills, clear non-technical communication, multitasking and self-direction in a busy environment.
• A BS/BA degree or equivalent practical experience and training; holding or pursuing Microsoft/network certifications such as MS-100/101 or MS-500; excellent English.

Work terms and application

• Two full-time hybrid vacancies in Amman at mid-career level; Jordan residents preferred.
• Monday–Friday, 4 pm–1 am local time, 40–48 hours weekly, with on-call or emergency support when needed.
• Competitive pay with no amount stated, training, career development, team support and work-life balance. The employer is confidential; apply through Bayt.