Customer Success Account Manager

Role

• Manage customer-success accounts for Microsoft in Jordan, helping enterprises turn technology investment into measurable results through cloud adoption, digital transformation, AI initiatives and operational improvement.
• Advise customers and work with their executives and technical stakeholders, sales teams, specialists and partners to accelerate deployment, expand solution use and develop growth opportunities.

Customer-success responsibilities

• Build relationships with executives and stakeholders, and create and deliver success plans aligned with customers' business priorities.
• Increase adoption and usage of Microsoft cloud solutions, demonstrate business value and lead executive reviews and strategic customer discussions.
• Identify risks early and develop mitigation plans that support successful outcomes.

Cloud transformation and business outcomes

• Accelerate cloud, security, data, AI and workplace-transformation initiatives.
• Support successful deployment, adoption and long-term value, connecting business objectives to technology capabilities and measurable results.
• Represent customer needs internally and coordinate teams to improve customer experience.

Growth and opportunity development

• Identify expansion potential through customer conversations, adoption insights and business planning, and partner with sales to develop and accelerate cloud opportunities.
• Build a pipeline by discovering new needs, transformation initiatives and innovation opportunities, aligning success strategies with account-growth plans.
• Help opportunities progress from business-value discussions through solution adoption and expansion.
• Coordinate sales, technical, consulting, support and partner resources, align customer priorities with Microsoft's solution strategies, and support collaboration around long-term customer outcomes and growth.

Skills and capabilities

• Executive relationship management and influence; consultative engagement; customer-success planning and value realization; strategic account management; change and adoption leadership; coordination across functions.
• Understanding of cloud, AI, cybersecurity and digital-transformation trends; ability to connect technical strategy to business outcomes, engage business and technical audiences, and use data and business analytics in decisions.
• Opportunity identification and qualification, consumption-led growth planning, pipeline development, opportunity acceleration, business-case preparation and value communication, commercial and financial understanding, and execution of account-growth strategies.
• Strategic thinking, problem solving, negotiation, influence and executive communication; collaboration across sales, technical, partner and delivery teams; a customer focus and accountability for outcomes.

Required qualifications

• A bachelor's degree in business, information technology, computer science, engineering or a related subject, or equivalent practical experience.
• Several years in customer success, account management, consulting, cloud solutions, enterprise technology or comparable customer-facing work.
• Experience working with senior business and technical stakeholders, with demonstrated ability to deliver customer outcomes and manage complex stakeholder environments.

Preferred qualifications

• Experience with cloud computing, AI, cybersecurity, data or digital-transformation solutions.
• A record of increasing technology adoption, realizing business value and growing customer accounts, including developing opportunities within existing relationships.
• Strong understanding of enterprise sales processes and customer lifecycle management, with relevant certifications in cloud, cybersecurity, project management or customer success.

Location, working arrangements and application

• Jordan, with multiple work locations listed. This is a full-time individual-contributor role requiring three days a week in the office and travel of less than 25%.
• Applications are accepted continuously until the role is filled, and the vacancy will remain open for at least five days. Apply through Microsoft Careers using an applicant account.
• Applicants can request recruitment accommodations through the career site's accessibility page.