Client Support Administrator

Role and location

• ITA International is recruiting a Client Support Administrator in Jordan to support the 9th Air Force Expeditionary Security Forces Squadron within US Air Forces Central Command.

Systems administration and technical support

• Back up and restore drives, recover failed systems, check file integrity, run initial diagnostics, format drives and monitor available storage.
• Apply physical and computer security controls, administer passwords and access privileges, and provide limited assistance for common office applications covered by infrastructure support contracts.
• Keep systems current and compliant with Air Force Network Operations Center requirements, including security patches required by Technical Compliance NOTAMs (TCNOs).
• Perform Client Support Administrator duties under DoDD 8570.01M, including video-conference administration, network and computer troubleshooting and repair, hardware and software configuration, and operation of classified and unclassified systems.

Assets, communications and compliance

• Serve as the primary unit IT Equipment Custodian and maintain equipment-management compliance with AFI 23-101.
• Act as the unit Telecommunications Protection/Emissions Security (TEMPEST) Monitor and maintain compliance with DoDD 8100.02.
• Train unit personnel to operate secure voice-communications equipment.
• Administer, update and maintain the unit SharePoint site, and act as alternate Telephone Communication Officer, coordinating telephone installation and maintenance and instructing personnel in secure-phone use.
• Coordinate communications-equipment installation and support, arrange network trouble tickets with the Communications Focal Point, and serve as the contact for network-account creation and deletion.
• Advise the unit on IT matters and assist purchasing agents with equipment needed to improve mission capability.
• Deliver Information Assurance training and programme management, explain network vulnerabilities and limitations, and manage SIPRNET accounts and the process for access to Secret electronic data on secure servers.

Required qualifications

• Five years of computer-systems administration support experience.
• Maintain a DoDD 8570-compliant IAT Level II certification.
• Proficiency in SharePoint administration, DoD network-account creation and secure and non-secure internet-protocol networks and equipment.
• Current state and Government driving licences.
• A DoD-approved SECRET security clearance for duties under the task order.

Medical and background screening

• Pass medical screening required by CENTCOM deployment standards.
• Undergo an in-depth background check under the 9AF ESFS contract. The advertised eligibility conditions exclude pending criminal or civil charges, including divorce or child-custody proceedings, and felony arrest records.
• The conditions also exclude alcohol-related arrests within the last five years and any arrest record or history of moral-turpitude offences, including prostitution, pandering, voyeurism and public indecency.
• Applicants must have no involvement in hate crimes, history of violence or involvement with a group or organisation advocating extralegal violence to achieve its goals.

Benefits

• Medical, dental and vision plans; life insurance; short-term disability insurance where applicable; voluntary supplementary benefit options; and a 401(k) retirement programme with employer matching contributions.
• ITA International provides equal employment opportunities to qualified applicants.

Application

• Apply through the employer’s official recruitment portal by entering your email address and following the job-specific application steps.
• For physical-requirements information or disability-related application accommodations, the vacancy provides HR@ita-intl.com and the US number +1 757 246 6781.