Rooms Division Manager

Crowne Plaza Resort Petra is seeking a Rooms Division Manager to lead its Front Office and Housekeeping operations. Reporting to the General Manager, this key Executive Committee member will enhance guest experiences, uphold Crowne Plaza standards and improve the operational and financial performance of the Rooms Division.

The role calls for strong operational expertise, visible leadership, sound commercial judgement and a commitment to developing high-performing teams.

Main responsibilities

• Provide strategic and operational leadership to Front Office and Housekeeping.
• Maintain consistently high standards of guest service, cleanliness, presentation and operational efficiency.
• Lead, coach and develop department leaders and colleagues, encouraging accountability, collaboration and continuous improvement.
• Monitor guest feedback, quality scores and operational performance, and implement effective corrective action promptly.
• Prepare, manage and monitor departmental budgets, forecasts, payroll and operating expenses.
• Contribute actively to the hotel's business strategy and Executive Committee decisions.

Qualifications and experience

• A bachelor's degree in Hotel Management, Hospitality, Business Administration or a related discipline.
• Substantial progressive experience in Rooms Division operations, including leadership responsibilities in Front Office and Housekeeping.
• Previous experience in an upscale or internationally branded hotel or resort.
• Demonstrated ability to lead, engage and develop diverse teams.
• Strong knowledge of hotel operating systems and rooms-related performance indicators.
• Fluency in Arabic and English.
• Previous IHG experience is an advantage.

Working environment

Crowne Plaza's approach to hospitality helps guests and colleagues feel welcome, cared for, recognised and respected. Its professional and inclusive teams encourage initiative, warm guest interactions and collaboration, with a strong focus on connections, meetings and events. Leaders create an environment in which colleagues can deliver personal service and contribute positively to guests' experiences.

Work details and application

This is a full-time position at Crowne Plaza Resort Petra, Wadi Mousa, Tourism Street, Jordan, postal code 71810. Job reference: 168908.

The application deadline is 5 October 2026. Apply through the hotel's official recruitment portal, starting with an email address without an existing account. IHG encourages interested candidates who believe they are a strong fit to apply even if they do not meet every individual requirement.