Head Butler

About the role

Head Butler at Fairmont Amman, Amman, Jordan.

Employment: Permanent. Schedule: Full-Time. Original posting date: 2026-09-06.

Responsibilities

• Manage butlers and assign supervisory/front-line duties, monitoring prompt courteous service, appearance, discipline and efficiency and addressing shortcomings.
• Coordinate VIP/service information with Front Office, Housekeeping, Engineering, Laundry, Sales, F&B and Reservations; keep the Rooms Director aware of individual assignments.
• Regularly inspect occupied/vacant rooms and pantries for amenities/preferences and control supply consumption.
• Apply Fairmont standards and lost-property, key, security, emergency, safety and confidentiality controls; undertake special projects/assignments.
• Optimise upselling and facility use, greet repeat guests daily and update profiles, giving extra attention to long stays, special needs and celebrations.
• Recognise and coach staff with regular feedback, training and role-play to reinforce proactive personal service and brand values.

Qualifications and working requirements

• Organisation, communication, leadership, guest engagement and thorough butler-operations knowledge, including multicultural team management.
• Integrity, commitment, continuous improvement and flexible leadership; initiate, coach/motivate, prioritise, delegate and remain professional through interruptions.
• Opera PMS knowledge is preferred; protect hotel/guest information and confidentiality.

Application

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