Guest Experience Expert, Talent Coach – W Amman

W Amman seeks a Guest Experience Talent Coach for check-in, accounts, payments and team coaching, with related and supervisory experience.

Reception and financial operations

• Complete check-ins, verify identity and payment, assign rooms and issue keys, set up guest accounts and rewards data and match rates to codes while documenting exceptions.
• Secure payment before issuing keys, check billing and prepare daily logs, contingency lists, cashier and closing reports.
• Process payment types, vouchers, paid-outs and charges, balance and deposit receipts, secure the shift cash float and follow accounting and manual-authorisation procedures.
• Provide directions and hotel information, coordinate and follow up guest requests and alert Security to theft reports.

Team coaching and standards

• Support managers with training, evaluation, counselling, motivation and coaching, acting as a first contact for fair-treatment/open-door procedures.
• Build teamwork, respond to staff concerns and follow safety, confidentiality, quality and asset-protection standards while assisting guests with disabilities.
• Use computers/POS systems, prepare accurate documents and communicate professionally. Duties involve extended standing or movement and handling up to ten pounds unassisted.

Qualifications and application

• High school or equivalent, at least one year of related experience and at least one year of supervisory experience are preferred. No particular professional licence is specified.
• Full-time position at W Amman. Salary and deadline are not stated. Apply through the official Marriott posting.