Reception / Front Desk & AI Builder
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End User Support Agent
Royal Jordanian Airlines9Views
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Royal Jordanian Airlines is hiring a End User Support Agent in Amman, Jordan (Full Time). Apply before 20/10/2026. Applying is free using the “Apply now” button on this page.
Job details
- Job type
- Full Time
- Location
- Amman, Jordan
- Apply before
- 20/10/2026
Job description
Support and incident handling
Act as employees’ first IT contact through approved channels; log, categorise, prioritise and track service requests/incidents according to business impact and urgency. Diagnose hardware, software, OS, application, printing, connectivity, network and peripheral issues remotely and onsite.
Follow-up and coordination
Record troubleshooting, resolutions and closures, retaining ownership until resolution or formal transfer. Meet service levels, escalate complex issues and report recurring incidents. Communicate professionally, follow security/access-control policies and coordinate technical teams and vendors.
Education and skills
Education in computer science, computer engineering, IT or a related field. Hardware/software, operating-system and basic-network knowledge; troubleshooting, service orientation, written/verbal communication, organisation, prioritisation, time management and teamwork.
Location and application
Location: Amman, Jordan. Posted: 2026-09-20; closing date: 2026-10-20.
Skills
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