Customer Support Engineer

Support critical applications in Amman with one to three years, diagnosing issues, assisting customers and maintaining knowledge bases and shift coverage.

Responsibilities

• Diagnose, reproduce and resolve business-application and complex mission-critical issues and support professional services.
• Assist customers online, by phone and face to face, record issue status, update stakeholders and maintain positive relationships.
• Contribute to a 24-hour help desk with occasional shifts and build a web-accessible support knowledge base.
• Report to the Regional Customer Support Manager, Jordan.

Requirements and application

• A higher honours degree or diploma in Computer Science or a related field as stated, with one to three years of experience.
• Customer-support/relations and banking internet-product experience and complex troubleshooting ability.
• Communication, listening, accuracy, technical learning, independence, initiative, collaboration, flexibility, problem solving and customer focus.
• PL/SQL, ISO-8583, HTML and Linux are preferred.
• Full-time Amman role. Salary and deadline are unspecified; apply through the original vacancy for an unnamed employer.