Customer Success Specialist

Support onboarding, account health and customer outcomes in Amman, combining Salesforce expertise, business analysis and technical problem-solving.

Core responsibilities

• Support customer-success managers and analysts, onboarding, account-health monitoring and KPI reporting.
• Analyse customer problems and data, presenting recommendations and visualisations tied to business goals and economic value.
• Advise on existing product capabilities and identify gaps requiring roadmap development or service tailoring.
• Follow processes, resolve exceptions and basic-to-intermediate technical issues and break complex cases into actionable steps.
• Maintain knowledge of product features, limitations, competitors, partners and market positioning, translating customer needs into technical requirements.

Collaboration and capabilities

• Salesforce Service Cloud, Communities and Knowledge experience, business-process understanding, communication, analysis and data visualisation.
• Develop plans and metrics demonstrating customer impact and understand organisational structures and business priorities.
• Coordinate teams, major escalations, expectations and conflict, with experience managing an IT operations centre for a large organisation.
• Help customers define problems and handle ambiguity and change with integrity, collaboration and evidence-based decisions.

Qualifications and application

• A Computer Science or STEM degree; alternatively at least two years in software or high-tech marketing, commercial operations, sales or service and/or two years directly facing customers.
• The general experience field lists one to three years. Full-time Amman role; salary and deadline are unstated. Apply through the original vacancy.