Customer Services Supervisor

Oversee financial-services customer support in Amman, managing teams, onboarding, quality, performance analysis, escalations and remote staff.

Responsibilities

• Lead and coach client-service teams and improve relationships and experience; the body describes director-level service responsibilities.
• Manage performance, job descriptions, hiring and employment decisions under procedures and oversee compliant onboarding, QA and underwriting.
• Apply satisfaction standards, analyse performance for efficiency, coordinate departments and resolve root causes of client issues.
• Motivate staff, provide development and tools, prioritise work and communicate with leadership.

Capabilities and requirements

• Develop and monitor business metrics, workflows and procedures, with strong supervision, problem-solving, multitasking, communication and follow-through.
• Familiarity with basic California labour provisions such as overtime and breaks, Office and client-service platforms.
• Experience managing remote staff and escalated calls, willingness to handle escalations and strong initiative and independence.
• A bachelor’s degree, five-plus years of customer service and English-Spanish bilingual capability are preferred, with motivation and organised fast-paced work.

Application

• Officially listed as full-time in Amman. Salary and deadline are unspecified; apply through the original vacancy for an unnamed employer.