Debt Settlement Client Care Representative

Support debt-settlement clients in Amman through calls, emails, account updates and complaint resolution, with fluent English and strong empathy.

Responsibilities

• Answer calls and emails about debt-settlement enrolment and maintain accurate client records and CRM account updates.
• Manage the daily service-request queue, follow up inquiries and pending requests and investigate complaints.
• Identify needs and root causes, explain suitable solutions, follow through to resolution and process financial-account adjustments when needed.

Requirements

• Fluent spoken and written English and a basic understanding of consumer debt; Spanish is advantageous.
• Debt-settlement or financial-services experience and one to two years in a high-volume call centre are preferred; the general field separately lists zero to one year.
• Microsoft Office, basic mathematics, multitasking, problem-solving and de-escalation skills.
• Optimism, empathy, reliability, clear communication, accuracy, follow-through, initiative and independence in a fast-paced procedural environment.
• Typing at least forty words per minute with ninety-percent accuracy is advantageous.

Application

• Full-time financial-services role in Amman. Salary and deadline are unspecified; apply through the original vacancy for an unnamed employer.