Senior Contract Manager

Manage SITA contracts through bids, delivery, changes and negotiations in Amman. Strong international telecoms or IT contract negotiation and risk-assessment experience required.

Role and work location

• Own specific contracts and/or key customers throughout the contract lifecycle to support business objectives and growth. Implement the complete contract-management process for standard, tailored and complex bids in pre-sales and post-sales phases.
• Amman is an explicitly listed work location alongside Lisbon. This is a regular, full-time position.

Pre-sales responsibilities

• Act as the main contractual contact for internal and external customers.
• Prepare and approve contractual documents for legal review, or support their preparation according to deal complexity. Review, understand and manage customer contracts.
• Help the bid team satisfy contract requirements, terms, conditions and commitments for both SITA and the client.
• Support resolution of contractual/process issues and help the bid team identify, assess and manage contractual risk.

Post-sales responsibilities

• Serve as the subject-matter expert for assigned contracts, helping project teams identify, assess, manage and resolve contractual risk.
• Document potential breaches or exceptions by SITA or the client and work with the project team to reduce the risk.
• Assist project, account, billing and other teams in producing correct service invoices. Coordinate with Billing and Finance on ad hoc or one-off invoices through the billing process.
• Lead the project team in meeting contractual requirements, terms, conditions and commitments for both parties.
• Lead responses to changes affecting cost, time, terms or conditions; negotiate changes and disputes and maintain the resulting contract documentation.

Qualifications and competencies

• Proven experience leading contract negotiation and execution for a telecommunications or IT company in an international setting.
• Strong contract-review and risk-assessment experience, and extensive experience managing, structuring, positioning and negotiating complex contracts.
• Ability to explain legal concepts clearly and firmly protect SITA’s contractual interests. A legal background is welcomed but is not compulsory.
• At least a bachelor’s degree; Business Management, Finance or a Juris Doctor qualification is preferred.
• Accuracy, attention to detail, commercial judgement, contract management/administration/review, cross-team integration, risk management, negotiation, networking and client-success partnerships.
• RFP experience, sales closing and agreements, and technical writing/documentation. The vacancy does not specify a numerical experience threshold.

Benefits and working environment

• Up to two home-working days per week, subject to team needs, and flexibility in planning the working day.
• The Flex-Location programme allows up to 30 days a year working from anywhere in the world.
• An Employee Assistance Programme for employees and dependants operates around the clock throughout the year. Champion Health provides personalised wellbeing support.
• Development aligned with individual plans and business priorities: LinkedIn Learning, Microsoft Enterprise Skills Initiative and Airports Council International programmes for all employees; specialist options include Pluralsight for technology, Harvard Business Publishing for leadership and Stanford for strategy. Benefits reflect the local market and employment status.
• SITA is an equal opportunity employer with a diverse workforce. Its employment-equity programme encourages women, Indigenous people, visible minorities and people with disabilities to apply and self-identify.

Application

• Use the application button to open SITA’s official vacancy, then its Apply control to begin the employer’s recruitment process. No explicit application deadline is stated; apply while the employer accepts applications.