Senior Therapeutic Area Representative – Hematology

A full-time role with Novartis in Jordan developing healthcare-professional relationships and customer engagement in hematology while supporting compliant, ethical sales growth.

Responsibilities

• Use data to prioritise healthcare professionals and stakeholders who influence prescribing decisions.
• Support sales through positive customer experiences and in-person or virtual conversations that clarify challenges, priorities and opportunities.
• Design engagement journeys around target healthcare professionals’ preferences using available content and multiple channels.
• Build sustained healthcare-professional and medical opinion-leader relationships, understanding customer needs and the healthcare environment to improve the patient journey.
• Gather customer-business insights, follow up on feedback and translate it into value-adding action.
• Use data to develop, prioritise and continually adjust territory, account and customer-interaction plans.
• Share insights internally to support product and indication content, campaigns and engagement plans.
• Work compliantly with cross-functional teams on solutions addressing unmet customer and patient needs.
• Act transparently and respectfully, follow Novartis ethics and values and speak up about inappropriate practices.
• Report technical complaints, adverse events and special cases relating to Novartis products within 24 hours of receipt.
• Distribute marketing samples where applicable.

Desired skills

• Commercial excellence, conflict management and cross-functional coordination.
• Customer insight, influencing, key account management and professional ethics.

Location and application

• Jordan; the advert does not specify a work city or governorate.
• Apply through the Novartis careers portal.